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Question about Ordering?
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Having problems when placing an order
If you are having problems during ordering, we would like to help. Please let us know the following information:
- Operating System (e.g. Windows 95/98/2000/XP, MacOS, etc)
- Type of Browser (e.g. Netscape, Internet Explorer, etc)
- When did the problem occur?
Please include any error messages that appeared in your screen. This allows us to solve the problem you may have encountered.
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I only received part of my order
Normally, we ship your entire order at the same time. In some rare cases, as an item goes out of stock after you placed an order or the item is oversized, we might have split your order into multiple shipments. If this is the case, you will not be charged for any additional shipping costs.
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Is it safe to use my credit card online?
Yes, it’s safe. When you enter your credit card number into the order form, we encrypt your credit card number before they travel over the Internet. Our servers use Secure Sockets Layer (SSL), an industry standard encryption technology (SSL 128-bit) that works with Netscape Navigator (versions 2.0 and above), Microsoft Internet Explorer (version 3.0 and above), and AOL (AOL 3.0 and above). This technology safeguards your information and guarantees privacy. We recognize that your credit card safety and privacy are of the utmost importance.
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When is my credit card charged?
We do not charge your credit card until your order ships!
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How do we handle BackOrdered Item(s)?
Sometimes, if you have placed an order but an item may be backordered. Warehouse123.com will first attempt to ship those backordered item(s) within 14 business days. After this period of time, if the item(s) is still in backordered status, we will notify you by email and simply cancel your order. You may also cancel your backorder item if you would like to.
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What is Free Standard Shipping?
Warehouse123.com provides Free Standard Shipping for some selected items. If you see an item with a Free Standard icon, you may enjoy a Free Standard Shipping offer.
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